Customers will be served from the published opening time of the branch.

Staff will be polite, patient and efficient.

Staff will be highly knowledgeable about company's products and services.

Telephone calls will be answered within 5 rings.

Genuineness is guaranteed for all Foreign Currencies that you buy from us

Our Demand Drafts will be honored on presentation and proceeds will be paid promptly to the beneficiary, based on the clearing system in the destination country and the drawee bank’s internal system.

Funds Transfer will be paid promptly to the beneficiary. This will range from within 23 hours to 7 working days, depending on the destination country. For unjustifiable delays, we will refund the charges and pay interest for the delayed period.

Our exchange rates will be better than the prevailing published rates of any bank in the UAE. If otherwise, the difference will be reimbursed. *Conditions apply

*Calculations will be based on the rates stated in the foreign exchange rate sheet of the bank prevailing at the time of the transaction with a maximum ceiling set at international bid/ask rates as per Reuters.